Privacy Policy for CruiseWorld Middle East LLC

Effective Date: 15 June 2024

At Cruiseworld Middle East LLC ("we," "us," or "our"), we are committed to protecting your privacy and ensuring a secure online experience. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you engage with our website, services, and products related to cruise travel booking and related activities.

By using our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect
   • Information We May Collect When You Browse Our Website

     When you visit our website without making a booking, we collect general information to enhance your experience and improve our services. This may include:

     • Device Information: such as IP address, browser type, operating system
     • Usage Data: pages visited, time spent on the website, links clicked, interactions with the site
     • Location Data: If enabled, to provide you with relevant travel offers or information based on your region
     • Cookies and Tracking Technologies: to store preferences, track site usage, and analyze trends

     We do not collect personal or sensitive information, if you are merely a visitor to our website, except to a very limited extent through our cookies as described in this policy

   • Information Collected When You Sign Up for Our Newsletter or Fill Out Contact Forms

     When you sign up for our newsletter or fill out our contact forms, we collect the contact information you provide. This may include:

     • Name
     • Email Address
     • Phone Number (if provided)
     • Message/Inquiry Details (if provided in the contact form)

     This information is used solely for the purpose of contacting you and establishing a relationship, such as providing you with our newsletter, responding to your inquiries, or sending you relevant information about our services.

   • Information We Collect When You Book a Cruise

     When you decide to book a cruise with us, we collect additional personal information to complete your booking and meet cruise line requirements. This may include:

     • Personal Information:
       • Full Name
       • Email Address
       • Phone Number
       • Mailing Address
       • Date of Birth
       • Passport Information (required by the cruise line for passenger identification)
     • Payment Information:
       • Credit/Debit Card Details (processed securely through third-party payment processors)
       • Billing Address
     • Cruise Booking Information:
       • Cruise selection, travel dates, cabin preferences, special requests
     • Other information required by the cruise line: Depending on the cruise line's requirements, we may collect further details necessary to complete your booking and ensure successful onboarding, such as emergency contact information or dietary preferences.
2. How We Use Your Information

   We use the information we collect for the following purposes:

   • For Browsing the Website:
     • To enhance your user experience and provide relevant content
     • To improve our website and services based on your usage data
     • To analyze trends and optimize website performance
   • For Cruise Bookings:
     • To process and manage your cruise booking
     • To send you booking confirmations, itineraries, and related updates
     • To communicate with cruise lines and complete passenger registration
     • To fulfill your travel requests and provide customer support
     • To comply with legal obligations and regulatory requirements
   • For Newsletter and Contact Form Sign-Ups:
     • To Send You Newsletters and Promotional Content.
     • To send Marketing Emails: We may send you updates, promotions, and relevant offers related to our cruise services and travel deals, based on your preferences and consent.
     • To Respond to Your Inquiries: If you reach out to us through a contact form, we will use your information to respond to your queries, provide assistance, or address any concerns you may have.
     • To Establish a Relationship: We aim to foster a connection with you by providing helpful information about our services and offers. This may include updates on new cruise destinations, packages, or special events that may be of interest.
3. How We Protect Your Information

   We implement robust security measures to protect your personal data, including:

   • Encryption of sensitive payment and account information
   • Secure server connections (SSL/TLS encryption)
   • Regular audits and updates to our security protocols

   While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but will make every effort to safeguard your personal data.

4. Sharing Your Information

   We may share your information with trusted third-party partners under the following circumstances:

   • Cruise Line Partners: To complete your bookings and fulfill cruise reservations.
   • With the Agency Affiliates: we may share your information with our suppliers such as hotels, airline partners, Tour operators and other affiliates for the purpose of fulfilling our obligation
   • Payment Processors: For securely processing payments.
   • Service Providers: Such as IT support, marketing partners, and other suppliers associated with your bookings.
   • Legal Compliance: If required by law or to protect our rights, we may share your information with authorities or in response to legal requests.

   We do not sell or trade your personal information for marketing purposes without your explicit consent.

5. Cookies and Tracking Technologies

   Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us:

   • Store your preferences and settings
   • Analyze website usage
   • Display relevant advertisements
6. Your Choices and Rights

   As a customer, you have the following rights regarding your personal information:

   • Access: Request access to the personal data we hold about you.
   • Correction: Request updates to any inaccurate or incomplete information.
   • Deletion: Request the deletion of your personal information, subject to legal and contractual obligations.
   • Opt-Out of Marketing: You may unsubscribe from promotional emails at any time by following the instructions in the email or contacting us directly.
7. Third-Party Links

   Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before submitting any personal information.

8. Children’s Privacy

   Our services are not directed to children under the age of 13, and we do not knowingly collect or solicit personal information from children. If we become aware of such information being collected, we will take steps to delete it immediately.

9. International Transfers

   If you are located outside the country where Cruiseworld Middle East LLC is based, please note that your information may be transferred, stored, and processed in other countries. By using our services, you consent to the transfer of your personal data to countries that may have different data protection laws.

10. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time. When we do, we will post the revised policy on our website with an updated effective date. We encourage you to review this page periodically to stay informed about how we protect your information.

11. Contact Us

    If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

    CruiseWorld Middle East LLC
    If you have any questions about this Privacy Policy, you can contact us:
    By Email: info@cruiseworld.ae

This Privacy Policy was last updated on 15/02/2025.